Last updated: 7 October 2026
1. Request period
Refund and return requests must be made within 7 days of your purchase. After 7 days, we cannot offer a refund or exchange, but your warranty still applies.
2. When a refund is given
- Refunds are only given for defective products that cannot be repaired or replaced.
- Defective or damaged items are first repaired or replaced. We only exchange items that are defective or damaged.
- Deposits cannot be refunded without a valid reason.
- A partial refund may be given if an item is returned damaged or with missing parts for reasons that are not our fault.
3. How to request a refund or return
- WhatsApp or email us within 7 days with your name, order or invoice number, and photos or a video of the problem.
- We will inspect the item and let you know whether your request is approved.
- Approved refunds are paid to your original payment method. Your bank may take a few working days to show the refund.
Proof of purchase (your receipt or invoice) is required for all refunds and returns.
4. Returning an item
If we ask you to send an item back, please send it to our showroom at Lot L1-40, The Link 2 (Jalil Link), 5 Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur. You are responsible for return shipping costs, which are non-refundable. For valuable items, we recommend a trackable shipping service.
5. Late or missing refunds
If you have not received an approved refund, please check with your bank or card issuer first, as processing can take time. If you still need help, contact us.
Nothing in this policy affects your rights under the Consumer Protection Act 1999.
6. Contact us
Bell Bro Technologies (202203047354 (KT0516740-P))
Lot L1-40, The Link 2 (Jalil Link), 5 Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur
WhatsApp: +60 10-842 4247 (daily, 9am to 10pm)
Email: admin@bell-bro.com