Product Warranty

Last updated: 7 October 2026

1. Warranty period

Every Endura II rack comes with a 1-year standard warranty plus a 1-year free extended warranty (2 years in total). The warranty starts on the day installation is completed, and your warranty date is shown on your invoice.

2. What is covered

  • Defects in materials or workmanship under normal installation and use, for products sold by Bell Bro Technologies.
  • At our discretion, we will repair or replace the defective part free of charge.
  • A repaired or replaced part stays under warranty for the rest of the original warranty period.
  • Repairs usually take 1 to 4 weeks, depending on technician availability.

3. What is not covered

  • Cosmetic damage, such as scratches or dents.
  • Batteries for the remote control.
  • Misuse, abuse, or failure to maintain the rack properly.
  • Operating the rack beyond its rated load of 35 kg.
  • Normal wear and tear.
  • Power surges, lightning or an incorrect power supply.
  • Damage caused by dismantling, modification or repair by anyone other than Bellbro.
  • Insect or pest infestation.
  • Accidental damage, or damage from chemical fumes or sharp objects.

4. How to make a warranty claim

WhatsApp or email us your name, model, invoice number and a photo or video of the problem. We will then arrange one of these options:

  1. Bring or send the unit to our showroom for servicing. Shipping costs are paid by the customer.
  2. Replacement parts by courier. Based on your photo or video, we ship the replacement parts to you free of charge. You can follow our tutorial videos to fit them, and we can guide you on a video call.
  3. On-site technician visit. A transport charge of RM50 applies. Faulty parts are replaced at no cost.

5. After the warranty

Spare parts remain available after your warranty ends, at a charge. Contact us for a quote.

6. Contact us

Bell Bro Technologies (202203047354 (KT0516740-P))
Lot L1-40, The Link 2 (Jalil Link), 5 Jalan Jalil Perkasa 1, Bukit Jalil, 57000 Kuala Lumpur
WhatsApp: +60 10-842 4247 (daily, 9am to 10pm)
Email: admin@bell-bro.com